1. About Us
This store is operated by Wolves Don’t Sleep.
Business address: 34 Herald Close, Beeston, Nottingham, NG9 2DW
Contact: [email protected]
These Terms & Conditions follow UK consumer law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.
2. Ordering
You confirm that all information provided at checkout is accurate.
A contract is formed once you receive an order confirmation email.
3. Pricing & Payment
All prices include VAT where applicable.
Shipping charges are shown before checkout.
If a pricing error occurs, we may cancel the order and issue a refund.
4. Shipping & Delivery
Delivery times are estimates.
Risk passes to you once the order is delivered.
If your parcel is lost or damaged in transit, contact us with your order number.
5. Returns & Cancellations (Consumer Contracts Regulations)
You have the right to cancel your order within 14 days of receiving it, without giving a reason.
To cancel, email us with your order number.
You then have 14 days to return the item.
Items must be unused and in original condition.
You cover return postage unless the item is faulty or incorrect.
We will refund you within 14 days of receiving the returned item.
Exceptions:
• Custom or personalised items cannot be returned unless faulty.
• Digital downloads cannot be cancelled or refunded once access is provided.
6. Faulty Goods (Consumer Rights Act 2015)
If an item is faulty, damaged, or not as described, contact us within 30 days for a refund or replacement.
After 30 days, you may be entitled to a repair or replacement.
7. Privacy & Data Protection (UK GDPR)
We only collect data necessary to process your order and provide customer service.
We do not sell or share your data with third parties except for payment processing and delivery.
You may request access, correction, or deletion of your data at any time.
8. Intellectual Property
All designs, logos, and content belong to Wolves Don’t Sleep and cannot be used without permission.
9. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.